customer service

What Is Up With All The Bad Customer Service?!

Okay, so as I’ve previously referenced, I’ve worked a lot of retail and therefore a lot of customer service. Bad customer service, or to be more clear, flagrantly bad customer service really lights me on fire. I mean, I would admit, it’s a pretty short fuse from here to fire, but I digress.

In the past week, I’ve had some exceptionally bad customer service experiences. I won’t name names or anything, but I will say I could easily solve their problems for them if they would just do the simplest of tasks: PAY ATTENTION TO YOUR CUSTOMER.

In both instances, I reached out via email regarding a product issue. In one case, I ordered two of something, and only received one; in the other instance, an item broke and I needed to seek an exchange, but you had to email the company for return authorization. In both cases, it took aggressive amounts of email follow-ups, phone calls, and in one case a social media blitz to get their attention! HELLO! I spent 10 days trying to get ahold of these companies. TEN DAYS! They did me dirty and I was doing all the dirty work. HOW DOES THIS MAKE SENSE!? Suffice it to say I will not be doing business with either company again despite the one company including some free product to try to pacify me. Nope. I cannot be bought.

You absolutely cannot be in a service industry or selling products if you do not have the staff available to respond to customers in a timely fashion. Also, if an email is required for an exchange when the product broke in a 3-week period after receipt. What’s worse? When I finally got ahold of someone, they didn’t even appear to know I had attempted to reach out. I have proof if you want to see it. I know everyone has staffing issues right now, work crises, and all the other buzzwords I refuse to write here, but I’m here to tell you – if you can’t operate properly, then you need to close.

Do it right or don’t do it at all. It’s just that simple.

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Heather Chastain

About Heather

(So, my web designer says I needed to include a bio, though I find this task silly because, if you’re here, you know me.)

I’m a writer. It’s what I do. It’s a cathartic mechanism when I need release from my anxiety. I’ve had blogs in the past; I’ve taken them down, but I never stopped writing. I simply can’t. My notes app is forever long as it’s filled with pages and pages of different topics. Sometimes I just write a few sentences. Sometimes I write paragraphs.

Recently, I've been writing long essays. My friends and others I hold dear have coaxed me into sharing my work again.

So that's what I'm doing, you wicked, pushy people. LOL

I have no desire to see my writing be anything more than an opportunity to share what I love doing most. I have no interest in this blog reaching the masses.

I thought it would be fun to call it My Spicy Disaster because that's often how I feel. A complete mess of epic proportion. So join me, if you'd like, and let's pretend we're not sitting amongst the chaos crying, but laughing instead.

Or maybe we do cry sometimes, but then wipe our tears and remember one person’s disaster is another person’s … well, who the hell knows …